Refund Policy

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Last updated: May 7, 2026

Thank you for shopping with Nyxa.

We want you to be satisfied with your purchase. Please read our Refund Policy carefully before placing an order.

1. Returns

Due to hygiene and safety reasons, certain beauty and nail-related products may not be eligible for return once opened or used.

To be eligible for a return:

• Items must be unused and in original packaging

• Return requests must be made within 14 days of delivery

• Proof of purchase may be required

2. Non-Returnable Items

The following items may not be eligible for return:

• Used beauty or nail products

• Opened cosmetic items

• Gift cards

• Sale or clearance items

3. Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within a reasonable timeframe.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos and order information.

We will do our best to resolve the issue.

5. Shipping Costs

Shipping costs are generally non-refundable unless the issue was caused by our error.

Customers may be responsible for return shipping costs.

6. Lost Packages

Nyxa is not responsible for packages lost due to incorrect shipping information provided by the customer.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us through our website contact form or email.

Thank you for choosing Nyxa.